When deciding on a reservation software, “management” terms are used interchangeably. However, not all campground reservations systems are the same. It is crucial to unpack all features and understand if you require a platform to just take online reservations or capture more aspects needed for campground management.
What industry was the software intended for?
Often, suppliers service with industries in mind — such as hotel hospitality or the campground industry. Reservation systems and management tools will look a lot different for those seeking hotel operations versus campground management. The native industry that software was created for impacts every facet of operations today. Tools such as OTA integration, housekeeping, reporting, reservations and automation may overlap, but the ins and outs of operations will look vastly different.
Instead of simply comparing features, take the time to dive into the details and know if your process and workflows will be compatible with the software you are considering. This diligence will eliminate later frustration when you try to accommodate long-term guests, group reservations or other campground-specific scenarios.
What features do you need?
Reservation software can offer simply online reservations or encompass a variety of campground management tools. Features can include dynamic pricing, meter reading, gift card capabilities, lock site features, text messaging, grid optimization, add-ons, remote check-In, e-signatures, point-of-sale system, accounting tools and housekeeping, as well as online reservations.
Overall, look for features that fit your work style. If you spend a lot of time away from the front desk, make sure your management system is cloud-based and able to be viewed on mobile. If you have several e-commerce locations on-site, make sure your POS system can facilitate several locations.
Additionally, when choosing a campground management platform, make sure the solution can grow with you. Your current needs may only include online reservations but can your software handle growth and expansion in the future? Would your business benefit from other features?