b'RMS the features that the system offers.were a year ago.Bookings on RMS The Hospitality Cloud soft- Our team really hasnt had a rest all summer Parikh said at the beginning of the COVID crisisware has spiked over the summer, according to long because we have been working to support our thecompanyhadmoremoneyMatthew Galbraith, director of operations for RMS customers, Galbraith explained.goingoutofthesystemthanNorth America. He told WCM that the company is RMS has also partnered with another company coming into it, something heup 20% over 2019 figures, with Fall traffic remain- to integrate dynamic pricing and revenue manage- had never seen before. ing strong in most cases.ment tools into its system at a price point that Gal- ThecampgroundownersQuite a rebound from being braith said is cheaper for owners.have been amazing though,down 50% to 80% during the Theres a huge wave of people wanting to know he explained. They were con-initialeightweeksafterthe how to fill these sites in a better way, he said. cerned about their businesses atCOVIDcrisisbegan,noted They want a better price when they are full and a first but then many saw a dra-Galbraith.more flexible one when they are not full. Thats re- Ravi Parikh matic turnaround going intoThere was a lot of pressure ally what a revenue management system is going the Summer. oncampgroundownersonce to do. It has everything to do with business intelli- Some of the new features RoverPass has beenthespikebegan,becauseit gence, so bringing that level of business intelli- working on includes modules for inventory man-Matthew Galbraith happened so quickly, he said.genceintoparksforforecastingandprice agement and long-term reservations. For RMS, the down time in the Spring was spent optimization and all those types of things has beenworking with owners and conducting educational kind of a topic that is dear to my heart.webinars to help owners take advantage of all of Galbraith also noted that the company has beenmodernizing its platform over the past four to sixmonths as well. There are a lot of exciting things happeningwith our product at the moment, he said. (858) 427-1200 ext. 1www.rmsnorthamerica.comRoverPassComing off an effort that allowed the companyto raise some more funds to grow its system, theRoverPass Reservations Management System hasbeen adding more people to its team and workingto build out more features.For the long-term reservations module theresOverall, we are seeing a lot of positive growth a tenant portal that guests can log into and look atand we are signing up a lot of new customers,Ravi all their bills and pay their invoices from, ParikhParikh, CEO of RoverPass, told WCM. Almost all of explained. It allows a parks owner to automatethe parks we service have been experiencing the that whole process.best summer they have ever had. Ive seen that year Beyond that, Parikh said that the company isover year some parks are up 25% over where they also working on yield management and revenueWOODALLSCM.com December 2020-23'