b'RoverpassLisa Senecal, director of mar- Owners could have anything from 100% non-refundable to 50% depending on keting for RoverPass, noted thatthe time to 100% refundable regardless. Campers have loved it. Our owners have reservations through the systemloved it. Were starting to see a huge uptick in the number of reservations, at least in 2021 are up nearly 200%, withthrough our platforms, that have a cancellation policy attached. most parks seeing an increase ofRoverPass also offers a Send to Guest feature that allows invoices generated about 40% in bookings from lastwithin the system to automatically be sent to the guest. year. They can pay that invoice online, versus having to hand them an invoice and The industry is seeing a realhaving them pay in-person, Senecal highlighted. Its just a convenient way for need for people to get outdoors,both the traveler and owner to make sure payment processing is happening. she noted. RoverPass is also working to adopt more custom change features that allow park One of the larger features thatowners to make changes to the system and better adapt it to their parks needs. RoverPass unveiled in 2021 is Structured Cancellation Policies. The new featureFinally, RoverPass has created a ticketing platform that allows owners to offer allows park owners to set different rates for refundable and non-refundable reser- tickets, passes or rental passes, that can be attached to a campers reservation. vations. That is due to roll out in December, according to Senecal. It creates a way for campers to book for a certain price and maybe they canThe system allows for owners to see what a camper has purchased and make cancel the day of for a certain percentage of their booking fees back, Senecal ex- sure that they have everything they need for their trips, she said. plained. If they want a cheaper price, then they dont get any of those fees back.512-643-3387www.roverpass.comWebRezProWebRezPro continues to expand its features as it sees more growth in the out- and then book a particular site from the map, Verhagen said. door hospitality industry, according to Frank Verhagen, president of WebRezPro. Other updates include a revamp of the entire front end of the A new booking map is one of the more exciting additions to the platform, he noted. platform, along with a housekeeping feature that allows park It gives the ability to search for availability on certain arrival and departureowners to keep better track of the cabins and other rental units dates, and then have a site map that shows which sites are available on those datesthey have to clean every day. As applications get newer, we work to continually update our platform to meet the needs of our customers, Verhagen said. Down the road, WebRezPro plans to add messaging capabili-ties that allow for employees to keep in touch with each other atFrank Verhagena park. 403-777-9300www.webrezpro.com/WCMNewBookHires Rory Fagan as VP of North AmericaNewBook,a provider of reserva-tion and park man-agement software, has announced the appointmentof Rory Fagan as vice president of North America, according to a press release. Fagan has stepped in to lead New-Books business growth in the United States and Canada. He joins NewBook from Oracle. Prior to this, Fagan led sales for casinos and hotels at Duetto and has held key leadership and sales manage-ment positions with travel providers and travel technology companies including SAS Institute, United Airlines, Hertz and Sabre Hotel Solutions. Its great to have someone with Rorys technology, sales and hospitality knowl-edge and experience join the NewBook Leadership Team and lead our Americas businessthroughthenextperiodof growth, said NewBook CEO Shaun Cor-nelius. WCM22 December 2021Woodalls Campground Magazine'