b"which campgrounds can pass on to customers, so it is up to the campgroundWe have an implementation team that will set up the to decide how much Firefly will cost them. Adams said the Firefly customercampground database, import information and data from support team are technical pros in Firefly, but they also come with an exten- the current system, he said, and then support you with four sive background in helping customers succeed. hours of fundamentals training. Our team is with you every www.fireflyreservations.com518-218-5095step of the way during this process.Nelson said NewBook is scalable, meaning it provides campgrounds with the functionality to facilitate and support its business growth. There are no upgrades to grow the busi-ness. Ryan NelsonWe offer a feature-rich system and online booking engine equipped with easy-to-use tools to streamline the day-to-day business, boost revenue, drive more bookings and create memorable guest experi-ences, said Nelson. Other perks include managing bookings and recurring payments for long-term guests. We innovate and stay ahead of the trends for you. Were experts at what we do, and we can help tailor your system to ensure youre operating as efficiently as possible. The software you use to run your business has the single greatest ability to impact the success of your business.NewBook is focused onmaximizingprof-itability and reducing costs for its clients, ex-plainedNelson.It takesaconsultative approach to solutions andcaterstoeach client's needs. He said MYSites Reservations Systemthe right software so-McGuinn stated the companys software is easy for a campground to inte- lutionpaysforitself grate as it can import its reservations, customer data and even store inventorywiththeadditional into its system. revenue and efficien-We focus on a model of simplicity, he stated. Think how many times acies it brings.year you call Apple or Google about how to use your phone? We are not tryingSupportiswhere to add additional functionality to our system that isnt relevant to our cus- we shine, Nelson said. tomer. We ascertain what they need, what they do not need and enable howWeprovidecomple-they function. mentary 24/7 ongoing It also has an optional SMS feature, the protocol used by cellular phonessupport and we do our to send and receive text messages over 3G, 4G or a 5G network, which chargesabsolute best to assist a monthly fee from $65 to $150. Other than that, the guest pays a fee and thereyouonthespotand are other ways the campground can generate additional revenue through thetake the time to show system. youbestpractices Essentially our system is a revenue generator for our partners, he added.rather than asking you It takes us two weeks to get our program up and running and our support istologaticketeach 24/7 and it is free. Our hottest product now is our email campaigner withtime.Oursupport tracking and our SMS campaigner with tracking.team is based across California, Australia and Europe and we consistently www.mysites.com800-832-3292receive an average 9.6/10 customer satisfaction score month to month. Your very own dedicated account manager provides consulting services to ensure NewBook Property Management Systemyoure maximizing the system.Ryan Nelson, sales director for NewBook, stated the system is easy to getNew at NewBook, Self-Service Kiosks can be placed at reception to pro-started on and includes support. Campgrounds looking for fee-based, cus- vide contactless service and 24/7 guest assistance to save time for staff.tomized solutions to run the business are a good fit for Newbook. www.newbook.cloud310-855-3773 Were more than just the leading campgroundindustry trade publication. Check us out Online! The latest industry newsCampground-related videosDigital editionsSign up to get daily breaking news!Give Us A Click Today!woodallscm.com20 December 2022Woodalls Campground Magazine"