Duckworth Management Group and Friend Communications have joined forces to provide 24/7, online reservations and a front office management system for the Vancouver Park Board’s Spanish Banks and Jericho Beach parks during the 2010 Winter Olympics.
This service will provide RVers planning to attend the 2010 Olympics in Vancouver the convenience of instant access for looking and booking online at one of the two city parks, which are being converted to overnight RV parking to house out-of-town RVers, according to a news release.
Stan Duckworth said the integration of the Friend Hercules system will allow staff to easily manage both front office and online reservations creating a reduced work load on the staff.
“By providing the Olympic RVer with the online tools to plan their visit to our area, we are able to instantly reach more visitors with fewer phone calls. This partnership allows us to offer a streamlined reservation system to our customers, speeding up our response time,” he said.
Friend Communications developed this online reservation system specifically for the campground industry. It combines real-time Internet reservations with sophisticated, web-based front office management tools.
Deb Kohls, Friend Communication’s vice president, said the web-based application service gives Duckworth the tools necessary to reach the online visitor and eliminates the need to install a costly network infrastructure to support the operations of both parks.
“Because Hercules is a completely centralized system, Duckworth can maintain control of their inventory in a single application and can concentrate on delivering the service requirements to the City of Vancouver,” she said. “We are pleased to be partnering with Duckworth Management to provide this service for the 2010 Winter Olympics.”
Headquartered in Langley, British Columbia, Duckworth Management Group provides management and consulting services in both the tourism and not-for-profit sectors.
Friend Communications Inc. is an Internet technology services organization, whose products enhance the consumer experience and improve business processes by utilizing web-based tools to connect consumers, businesses and partners within the leisure travel industries.