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KOA’s CEO and President Toby O’Rourke gives a speech during the 2023 RV Industry Power Breakfast.

Kampgrounds of America Inc.’s President and CEO Toby O’Rourke highlighted the importance of taking care of the customer during her speech at the 2023 RV Industry Power Breakfast on Thursday (May 11) morning at the RV/MH Hall of Fame in Elkhart, Ind.

You can watch a video of her full speech at the event below.

WOODALLSCM.com (WCM) also did a write-up on some of the key parts of her speech last week. You can read that story by clicking here.