Editor’s note: This column was written by Josh Kennedy, a configuration specialist for RMS North America. With 20 years of experience in the hospitality industry, Josh has worked in multiple different capacities with RMS North America. RMS North America offers a cloud-based park management system to campground and RV park owners.
Implementing a new technology system can seem overwhelming, but it doesn’t have to be. When looking at different reservation systems to help streamline your operations and increase revenue, it is important to ensure your software provider can set your property up for success.
Your Park Management System (PMS) should not only offer a strategic onboarding process with a dedicated specialist to ensure your property is prepared but also online training tools for continuous learning of new features and updates to help you and your staff utilize your PMS effectively.
Look for a cloud-based PMS with robust features and functionality that offers the following three tools to ensure you are best positioned for recovery.
Your PMS provider should offer a dedicated software installation specialist and ease your transition through a strategic onboarding process. It is important that your new provider has the capability to help you clean up your historic data and import only the information you need into your new system to support your future business strategy. Your software specialist should understand your business goals and create a personalized plan with one-on-one online or in-person training sessions to get your property up and running with the features and functionality you need for success.
Once you have been fully onboarded, your PMS provider should provide you with additional training opportunities that give you a path forward, no matter your property’s size or complexity. Webinars, virtual or in-person user events and additional onsite or online personalized training will help you expand your software knowledge and enhance your system. This allows staff to take advantage of any downtime and learn about additional PMS functionality to prepare your system for peak performance. Make sure your PMS provider also offers 24/7 in-house support with highly experienced staff that can continue to help you optimize your PMS.
Self-Guided Online Resources
A customer-focused PMS will offer a variety of self-guided training tools, including an online help center and a robust YouTube channel. These step-by-step help files and videos on features in the system provide the opportunity to learn more about specific modules without having to contact a software specialist. A highly configurable system should also offer a self-guided online training program that allows your staff to enhance their system knowledge and become certified in your software. These self-guided online resources will ease the onboarding process for new hires and assist existing staff with day-to-day operations.