Texas-based RoverPass announced a number of product upgrades that they say are going to drastically improve the booking process, while allowing the service to remain free to RV park owners.

In a press release, Ravi Parikh, CEO of RoverPass, said the company has recently upgraded its reservation system, offering a “more seamless, user-friendly” experience for both RVers and park owners.

“The reason RoverPass competes so successfully in this space is because we offer basic booking functions and excellent customer service, but we don’t charge parks anything,” said Parikh. “Other reservation systems are extremely price prohibitive, keeping parks out.”

Now with RoverPass, campground owners can refund customers online with a new refund button on their owner dashboard. Parks can also display custom alerts to inform RVers of important changes on their campgrounds, opening up the lines of communication between travelers and their hosts.

“Our product has been built from the ground up with a new perspective on reservations: provide the essentials to accept online reservations and leverage everything we can for online marketing efforts,” said Parikh. “The new custom alerts is a good example of this. The owner can quickly post messages to promote special upcoming events to people using the online checkout.”

The engineering team also updated the app’s pricing configuration, making it “significantly easier” for campground owners to view their prices and get them changed to reflect fluid rates. Backing up the technology is a team of  content and marketing strategists, and campground service reps.

“I’m happy with the additional business, easy direct deposits, the information included in the reservation requests, the quality of campers they refer, the website and exposure, and most of all the personal customer service,” reported Margaret Wilson, owner of the Waco RV Park and partner campground with RoverPass.