My Virtu-ally, a company that hosts a call center and provides sales solutions, has announced the launch of a dedicated call center specifically geared toward the outdoor hospitality industry. This initiative marks a significant milestone in providing exceptional customer service and support to outdoor hospitality businesses worldwide, noted the press release.
“In an era where customer experience is paramount, My Virtu-ally recognized the need for a dedicated solution tailored specifically to the unique challenges and demands of the outdoor hospitality industry,” states the release. “This innovative call center will serve as a lifeline for campground owners, RV parks, resorts, MH parks and glamping resorts, ensuring their guests receive the highest level of service and assistance.”
“Our dedicated call center is a testament to our unwavering commitment to the outdoor hospitality industry,” said Daniel Godbout, the founder and CEO of My Virtu-ally. “We are excited to offer a one-of-a-kind solution that will empower businesses to excel in customer service and support, ultimately driving success and satisfaction for both businesses and their guests. I have seen firsthand the challenges that parks/resorts face when using call centers that do not understand the nuances of outdoor hospitality. In all cases, the service has caused more harm than good, which is what we are here to fix.”
My Virtu-ally’s call center is equipped to handle reservation inquiries, changes, cancellations, upselling and more.
“Our team of highly trained professionals possesses deep knowledge of the outdoor hospitality sector, allowing them to address inquiries and concerns with unparalleled expertise and increase your bottom line,” states the release. “By offering a dedicated call center, outdoor hospitality businesses can elevate their guest experience, foster guest loyalty, control labor costs, avoid staffing shortages at the front desk and gain a competitive edge in the industry.”
“Our team has spent over a year working beside industry experts at Advanced Outdoor Solutions. After extensive training, our team launched at ten of AOS’s parks in early 2023 and it has been a resounding success,” noted Godbout.
To learn more about My Virtu-ally and its dedicated call center, please visit www.myvirtu-ally.com or come visit the company at booth 436 during the 2023 OHCE Trade Show.
